Cork Hotel Doorman is ‘Concierge of the Year’

24 June 2020
By Bryan Smyth

John Coleman has been awarded the title of Concierge of the Year for Munster and Ireland at the Irish Hotel Awards 2020. The Metropole Hotel was also awarded the “Great Place to Stay Quality Award” at the awards. The awards took place today (Wednesday).

The Metropole Hotel will open its doors again to guests on the 13th July.

Metropole Hotel, Cork
Picture: Miki Barlok

General Manager of the Metropole Hotel, Roger Russell said:

“This is wonderful news for the hotel and just ahead of our grand reopening on the 13th of July too. We are so proud of John for all he does as a wonderful representative for the hotel. We are delighted to also win an award for the hotel which is a testament to all the hard work and dedication of our team members. We are so excited about reopening our doors over the next few weeks and welcoming guests back to our hotel.”

John Coleman is the Head Concierge of The Metropole Hotel. His job as a concierge comprises of many aspects, but all focused around the one objective; that is to make sure that each guest’s stay is as good as can possibly be. John is well known in Cork as he adds a personal touch and helps guests plan their visit to Cork.

John said:

“I am delighted to win this award and indeed for the Metropole to also pick up an award. I feel I am very lucky to be in the position I am in due to the changing social culture around hotels but I am so glad that The Metropole Hotel restored the classic concierge that would have existed in most hotels not that long ago. The most exciting part of my job is the iunknown as it is what makes it exciting. Every day is different as I meet different people from different backgrounds, from all over the globe on a daily basis. The team at the Metropole is one big family. From the top down, everybody helps out. We are so excited to be opening our doors again to welcome guests back.”

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