18 February 2016
By Bryan T. Smyth
Eventbrite, the world’s largest self-service ticketing and registration platform, will open a new customer support centre in Cork. Eventbrite will open the office with about 15 full time customer support staff and could grow to up to 50 employees over the next three years. The company plans to hire employees who speak various languages (including German, Dutch, Italian, French and English) to support the growing roster of customers around the world. Open positions can be found on eventbritecareers.com/ireland. Eventbrite is currently looking for a suitable location for the new office in Cork city.
“Helping our organisers run successful events lies at the heart of our company, and our global 24/7 customer support team is crucial in providing this support,” said Joel Crouch, Eventbrite’s General Manager for both Ireland and the UK. “When we looked for a home for our growing customer support team in Europe, we searched for a place with easy access to great talent, while also affording our team members a high quality of life. That’s what we found in Cork.”
In cooperation with Eventbrite’s international network of customer support centres in San Francisco, Nashville and Mendoza, the new presence in Cork will serve event organisers around the world with 24/7 support. The Cork presence will be Eventbrite’s tenth office worldwide and the company’s second in Ireland.
Role model for Cork? Eventbrite’s expansion into Nashville
Eventbrite’s expansion into Cork follows a similar move in 2014, when the San Francisco-born company decided to grow a customer support team in Nashville. The Nashville team, initially consisting of 45 customer support staff, has doubled in size over the past two years, and now includes teams focused on customer support, sales and engineering.
Founded with the mission to democratise the ticketing industry, Eventbrite has processed over $5 billion (around €4.5bn) in gross ticket sales for customers around the globe. In 2015 alone, Eventbrite supported millions of events in 180 countries, and processed over 100 million tickets.
Eventbrite is the world’s largest self-service ticketing and registration platform, hosting a vibrant collection of live experiences to fuel people’s passions and enrich their lives. For organisers, Eventbrite provides a seamless, professional grade solution to create compelling event pages, sell tickets, promote and manage events, and analyse results – from the web or any mobile device. For attendees, Eventbrite offers access to a wide variety of live experiences, from small photography and yoga classes to large concerts and festivals with tens of thousands of people. Founded in 2006 and headquartered in San Francisco, the company has nine offices around the world, including a presence in Dublin’s Digital Hub. The Cork office will be the company’s tenth location worldwide. Investors include Sequoia Capital, Tiger Global and T. Rowe Price. Learn more at www.eventbrite.ie